Online Support Centre

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Invoice and payment queries

Set up a Direct Debit
How to set up a Direct Debit in My Account

Update your payment details
How to change the way you pay for your service

Failed billing
A guide to what happens if your account billing fails.

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

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Broadband OK
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  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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