Online Support Centre

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Traffic management

Traffic Prioritisation
Learn how we manage traffic on our network, to ensure our broadband customers get the best possible service.
 
Guide to Sharing Broadband Capacity
Find out why your broadband service is shared

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If we have not been able to address your query through a support article please contact our support team for further assistance.

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  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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