Online Support Centre

Service Status Duration Next update
Broadband OK 0 Days 0 Hrs 0 Mins  
Email Problems 318 Days 10 Hrs 50 Mins 26/11/2017 @ 17:00
Webspace & FTP OK 0 Days 0 Hrs 0 Mins  
Newsgroups OK 0 Days 0 Hrs 0 Mins  
Support services OK 0 Days 0 Hrs 0 Mins  
My Account OK 0 Days 0 Hrs 0 Mins  
  • Informational : General Information
  • Maintenance : Planned Maintenance
  • This page is refreshed every 10 minutes. It was last refreshed @ 00:50:13.

Service Status


General InformationTitle of Message: Email Problems

Created:
26/10/2017 @ 16:31

We’re pleased to let you know the issue with mail clients which you’ve been experiencing has now been fixed. Thanks for your patience.

Kind Regards,

Customer Support

 


General InformationTitle of Message: Email Problems

Created:
26/10/2017 @ 15:29

We know some customers are experiencing problems when trying to use a client to pick up their mail i.e. Outlook or Thunderbird.

Our team are investigating this as a matter of urgency and we’ll keep you updated.

Kind Regards,

Customer Support

 


General InformationTitle of Message: Webmail issues

Created:
29/09/2017 @ 12:51

Since February we have seen improved performance on our email platform due to the ongoing work we are carrying out and although we have seen these improvements, there are still patches of poor performance therefore, we cannot move this status to green.

We’re continuing to work on the platform to improve its stability and will keep you informed along the way.

Kind Regards,

Plusnet Support

 


General InformationTitle of Message: Webmail issues

Created:
21/09/2017 @ 19:08

We have been working hard to fix this issue last night and today, and most of the issues, which affected a small number of customers, has now be resolved. We are continuing to work hard to make the webmail service quicker and will update further soon. Thank you for your patience.

Kind Regards,

Plusnet Support

 


General InformationTitle of Message: Webmail issues

Created:
21/09/2017 @ 11:03

We're currently aware of an issue affecting a small number of customers where they are experiencing issues accessing or viewing emails via our Webmail service at webmail.plus.net

Our engineers are investigating and we'll provide an update as we can.

Kind Regards,

Plusnet Support

 

Can't find what you're looking for?

If we have not been able to address your query through a support article please contact our support team for further assistance.

RSS icon Madasafish Service Status is now available via an RSS feed. To subscribe to the feed simply click on the RSS icon above, then copy and paste the URL to your newsreader.

If you're not sure what RSS is then check out our "What is RSS?" page.


Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
Copyright ©Madasafish