Online Support Centre

Moving from Madasafish

We're sorry that you're considering leaving Madasafish. If you're having any kind of problem with your service we'd like the opportunity to try and fix it for you.

CALL US on 0845 140 6002
Lines open weekdays between 9.00am-5.30pm

Note: we can't reply to cancellation requests made by Ticket. Please contact our Customer Options team on the telephone number above who will be able to deal with your query.

Need more information about moving to or from Madasafish? Check our Broadband Migration FAQ.

Read on to see how we compare with our competitors

Madasafish

Sky

TalkTalk

Orange

Getting broadband

Only a BT telephone line/similar is needed to get broadband

You also need to subscribe to a Sky TV package

Their 'free' broadband isn't available in all areas

Only a BT telephone line/similar is needed to get broadband

Minimum contract length

12 month

12 months

18 months

18 months

Usage allowances

Fixed usage allowances ranging from 5GB to 50GB per month

Some products have fixed data usage allowances, with no difference between peak and off-peak times

Fixed usage allowance - Fair usage policy - restricts ''high bandwidth activity at peak hours''

Some products have fixed data usage allowances, with no difference between peak and off-peak times

Telephone support

24/7 0844 lo-rate number

24/7 5p per minute (08442) support lines

National rate (0870) support, only available at certain times. Free from a TalkTalk line

24/7 support from 5p per minute depending on package

Extra costs

The price shown on our website is the price that everyone pays

A £17 per month charge is required if you're not connected to an exchange where Sky has their equipment fitted. You'll need Sky TV too

For 'free' broadband you'll pay £10.50 per month line rental and £6.49 per month for an Evening & Weekend phone service

It'll cost an additional £15 per month if you're not connected to an exchange where Talk Talk has their equipment fitted

An extra £8 per month charge is required if you're not connected to an exchange where Orange has their equipment fitted

An extra £2 per month if you don't pay by Direct Debit

Earn money through referrals

Most of our customers are gained through referrals; from friends, family and colleagues who've recommended us

Not Included Not Included Not Included

Online account management

Control your email, security, payment details, webspace and more with My Account

Not Included

Online account management using 'My Account'

Some billing, payment and usage information is available online

All offers available to both new and existing customers

Included Not Included Not Included Not Included

Free broadband phone calls

All our products let you make calls to other Broadband Phone users and associated VoIP providers

Not Included Included

Not available on their cheapest product

Apple Mac support

Included Included Included Not Included

Anti Virus

Included Included Included Included

Anti Spam

Included Included Included Included

Firewall

Free trial of BullGuard security suite

Included Included

Not available on their cheapest product

Webmail

Included Included Included Included

Email addresses

Unlimited

10

5

Unlimited

Webspace

100Mb

None

15Mb

150Mb

    Compare us to Sky Compare us to TalkTalk Compare us to Orange

 


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Service Status RSS icon

Broadband OK
Email Problems
Webspace & FTP OK
Newsgroups OK
Support services OK
My Account OK
  • Informational : General Information
  • Maintenance : Planned Maintenance

Customer Care: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Technical Support: 0844 395 0830 or 0345 140 0200 (7 days a week, 365 days a year)
Calls to our 0844 support number cost 6p per minute plus your phone company's access charge.
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