Online Support Centre

Controlling spam in Webmail

Controlling spam in Webmail

 To locate the Spam filter, please click on Settings in the main menu followed by the option Spam filter.

Spam Filter - Turn the spam filter on to help prevent junk or unsolicited email. You can choose whether to have your spam folder automatically emptied or not. Once you turn on your spam filter a new folder titled Spam will automatically appear in your folder view after the first piece of spam is received.

If you have a contact whose incoming email keeps getting sent to your Spam Folder, please add their details to your contact book. This will effectively add them to a 'safe list' which will mean that all their email will automatically end up in your inbox.

Safe Mail - If you turn safe mail on you will only receive mail from addresses in your Contacts or Friends list. All other mail will be sent to your spam folder.

Friends List - When safe mail is turned on, only mail from addresses in your Contacts or Friends list will be received. You do not need to add an email address here if it is already in your Contacts, as they are automatically included in the Friends List. You can add specific email addresses or whole domain names (e.g. ‘myworkdomain.co.uk, 'mybank.co.uk').

Virus Notification - We will delete any email that is sent to you that contains a known virus. If you have virus notification turned on, we'll send you an email to let you know when this has happened and who the contaminated email was from.

 


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